Privacy Policy



This privacy policy is based on the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). Those principles deal with the collection and disclosure of information regarding individuals in Australia. By accessing and/or using our website, you accept the terms of this privacy policy.



Personal information is any information that can be used to identify, contact or locate the person whom that information is about. Personal information does not include information collected anonymously.

We collect personal information about you that you voluntarily provide to us or allow us to collect from third parties. This includes, but is not limited to:

  • information from your basic user profile;
  • your name, address and telephone number;
  • details about your education and/or school;
  • details about your credit card, Paypal or similar account;
  • your email and IP address; and
  • other personal details you provide to us, while using our website and/or our services.

If you are under the age of 18, you must obtain the approval of your parent or legal guardian before you send us any personal information.

Any information you input on our website to pay for our services is processed by external credit card providers and/or payment system providers through secure facilities, over which we have no control.

We collect your personal information:

  • to help us provide our services to you;
  • to personalize your user experience;
  • to improve our website and/or our services;
  • for billing, investigating or resolving any disputes or complaints you may have about our services;
  • to inform you about any updates;
  • to answer specific queries about our services;
  • for analysis, planning, research, development and strategic, financial and other business purposes relating to our activities;
  • to gather broad, demographic information; and
  • to monitor and/or evaluate our services.

We will not use your personal information for any purpose that you would not reasonably expect us to use your personal information for.

We will make all reasonable efforts to destroy any personal information we store, once we no longer need it.


Our employees, contractors and/or agents can only access your personal information to provide our services to you.

All of our employees, contractors and agents are familiar with our privacy and security policy and the practices we use to protect your personal information.

We check our privacy and security policy and practices on a regular basis, to ensure that your personal information remains protected.

If personal information needs to be sent through the internet, it will be sent through a secure service using up to date encryption technology. The encryption technology we use meets current industry standards.

If you would like us to update or correct any personal information you send to us, please contact us at


We will not disclose any of your personal information to a third party without your knowledge and written permission.

However, we may disclose any information we collect about you to comply with the law.

We will also disclose information we collect about you, if disclosure is reasonably necessary to protect ourselves and/or our registered customers.



We may collect non-personal information about you when you access our website. The information is collected through click stream data recorded automatically by our web service or through the use of cookies.

Cookies are small data files stored on your computer which record certain aspects of your experience. For example, they may record certain areas of the website you have visited, to ensure that certain information such as your username does not have to be re-entered and to ensure that your browser is compatible.

We may use cookies to obtain information about your preferences and which services of ours you use. We may also use cookies to protect our customers. For example, cookies will be used to log out a registered customer who has been inactive for more than 15 minutes.

If you do not wish for cookies to store such information, you may disallow cookies on your web browser or delete cookies from the hard drive of your computer or other electronic device.

Your IP address is your device’s unique network address. Each device you use will have a separate IP address. Your IP address is sent automatically, every time you access an internet site, through a device. Your IP address only allows us to find out the geographic location of your device.


Our website may contain links to other websites of third parties.

You agree that our privacy policy only applies to our own website and that these third party websites may have their own privacy policies which may be different to ours.

You should always check the third party’s privacy policy, if any, before submitting any personal information to that third party’s website.

You agree that we are not responsible for the content and effect of third party policies or the lack of such policies.


This privacy policy may change at any time and/or from time to time, to ensure that we meet our legal obligations or otherwise.

You are responsible for monitoring our website from time to time to make yourself aware of any changes to our privacy policy.

If we plan to change our privacy policy in a way that might cause some of your personal information to be disclosed and you previously requested that this personal information not be disclosed, we will contact you before we change our privacy policy.

If the law requires us to include a new term in our privacy policy, then that term will be taken to be included in our privacy policy from the date that the law first required the term to be included.

If any of the terms in our privacy policy are unlawful or not enforceable, then they will not apply to you. Only the rest of our privacy policy will continue to apply to you.



If you would like more information about the way we manage your personal information or you would like to request access to the personal information we hold about you, please contact us at

We will handle your requests in accordance with the Australian Privacy Principles.

If you would like more information about our security policy and our encryption technology, please contact our customer support centre (see above).